Approved legal wording is missing
This page only publishes wording already supplied in the Oakwood content source or the live website implementation. It does not invent, rewrite or complete legal or regulatory text.
- Approved Privacy Policy legal text.
- Legal bases for processing.
- Data retention periods.
- Documented DSAR and erasure procedure.
- Named processors, DPO, and ICO registration details.
Personal data collected on this website
Contact and complaint forms collect name, email, telephone and a message. Optional fields can include location, vehicle registration, stock reference, and an existing order or reservation reference.
Finance eligibility collects the answers needed for a soft search, plus contact details used to return a result.
Part exchange collects a registration and mileage to produce an estimated valuation.
Reservation and deal journeys store the vehicle and deal context needed to continue those journeys.
Aftersales booking and warranty-claim requests collect the vehicle and contact details needed to handle the request.
Finance information is not requested on general contact forms.
Marketing consent
Marketing emails use this wording: “I'd like to receive relevant offers and updates from Oakwood.”
That choice is separate from sending an enquiry or checking eligibility. It is unticked unless you opt in.
On finance eligibility, the choice is stored with a timestamp, the method “eligibility_soft_search”, and the wording shown.
On the contact form, the choice is stored with a timestamp, the method “contact_form”, and the same wording.
Analytics
GTM, GA4, Meta Pixel, Meta CAPI and Microsoft Clarity are specified for this project and are not implemented.
This website does not load those tools. A cookie-preference control can record whether you would allow analytics or advertising cookies if they are connected later.
Finance journey
The soft search does not affect your credit file.
A regulated finance application happens later, when you build a deal on a specific vehicle. Eligibility is not that application.
Finance-provider processing of a full application is not documented here because that integration is not live.
Third-party services
The intended CRM is Eskimo. It is not live. Contact, complaint and similar records are stored until that CRM is connected.
Enquiries are stored until the CRM is connected. Eskimo is not live on this site.
Stripe is specified for reservation payments and is not implemented.
Live chat, review hosting, vehicle lookup, part-exchange valuation APIs and the warranty engine are specified and not connected.
Approved processor names, contracts and international-transfer wording are not in the legal content source.
Data retention
Approved retention periods are not published.
Journey session cookies currently expire with the session lengths listed in the cookie policy.
Enquiry and complaint records currently exist only in the website’s in-memory store while the CRM is disconnected.
Customer rights
A documented DSAR, correction and erasure procedure is not in the legal content source.
You can contact Oakwood using the contact page or the Bury telephone number published on this website. This page does not invent statutory deadlines for those requests.
Where this website does not store personal data
Submitted personal data is not written to URL parameters, localStorage or sessionStorage.
Journey continuity uses httpOnly cookies that hold opaque session identifiers, not form contents.
Contact Oakwood
If you need to talk to Oakwood about a legal or privacy matter, use the contact page or call the Bury showroom number published on this website.