Complaints
You can raise a complaint online or by calling Oakwood. You do not have to phone before you submit a complaint on this page.
How to raise a complaint
Use the form on this page, or call Oakwood using the number shown for Bury. Include enough detail for us to understand what happened. An existing order or reservation reference helps if you have one.
Call 0161 762 1000 if you would rather speak to someone.
How Oakwood handles complaints
Oakwood will review what you send and contact you using the details you give. Approved response deadlines and any escalation process are not published on this website yet, so this page does not invent them.
A full written complaint procedure is not in the content source yet. This page does not add timelines or regulator steps that Oakwood has not published here.
What happens next
After you submit, you will see a confirmation and a reference. Keep that reference if you contact us again.